Privacy Policy

1. Who we are

This Privacy Policy explains how PlumbTech Melbourne (“PLUMBTECH”, “we”, “our”) handles personal information collected through plumbtechplumbing247.com.au and related plumbing enquiries. Contact: info@plumbtechplumbing247.com.au or 0473 447 575.

2. Information we collect

When you contact us, we may collect your name, telephone number, email address (if supplied), suburb or service address, plumbing problem, urgency, photographs and any additional details you give us.

We may also receive enquiry information from phone calls, messages, referrals or a booking or CRM system. When you visit the website, basic technical information such as browser type, IP address, device information and website activity may be logged by our website or service providers.

3. How we collect and use information

We use enquiry information to respond to requests, confirm service coverage, assess the problem, arrange an appointment, prepare quotations, carry out plumbing work, manage accounts and invoices, resolve complaints, improve our services and meet legal obligations.

We only send promotional communications where permitted by applicable law, and provide a way to opt out when required. Submitting a service enquiry is not consent to unrelated marketing.

4. Sharing and overseas processing

Where necessary for these purposes, we may share relevant details with staff, authorised contractors, booking systems, website hosting companies, customer management providers, payment processors, professional advisers or regulators when legally required.

Some technology providers may store or process data outside Australia. The countries involved depend on the providers in use. To ask about our current providers and processing locations, contact us before providing information you would prefer not to be transferred overseas.

5. Cookies and third-party website resources

This website may use technically necessary cookies and local browser features. External resources, such as web fonts, may receive routine connection information including your IP address. Additional analytics, advertising or tracking services, if introduced, should be disclosed and configured in line with applicable privacy requirements.

You may manage cookies through your browser settings, although blocking some technology may affect website behaviour.

6. Storage, security and retention

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure. Information may be kept in business communication, quoting, job management and accounting systems.

We retain information for as long as reasonably required for service delivery, recordkeeping, dispute resolution and legal obligations, then take appropriate steps to delete or de-identify it where lawful and practical. No internet transmission or storage method is entirely risk-free.

7. Access, correction and choices

You may request access to personal information we hold about you or ask us to correct it. Email info@plumbtechplumbing247.com.au with enough detail for us to identify the records. We may need to verify your identity and may decline or limit a request where the law permits.

You may ask us to stop optional marketing communications at any time.

8. Privacy complaints

If you have concerns about how we handle your information, write to info@plumbtechplumbing247.com.au with a description of the issue. We will review the complaint and respond within a reasonable period, aiming for 30 days.

If you are not satisfied with our response and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Policy updates

We will update this policy when our personal information handling practices change and publish the current version on this website. Last updated: 4 November 2026.